House of Pain Tattoo LLC d/b/a ShopSmart™ · Last updated June 2026
ShopSmart operates as a dropshipping marketplace. Most products ship directly from our verified wholesale suppliers. Returns are handled differently depending on who shipped your order. Check your order confirmation email — it will indicate whether your item is a local catalog item or a supplier-shipped item.
Applies to: Organic Herbs, CBD/Hemp Products, Survival Gear, Organic Seeds in our local inventory
30-Day Window
Contact us within 30 days of delivery date
Original Condition
Items must be unused and in original packaging
Refund Timeline
Approved refunds processed within 5–7 business days to original payment method
Return Shipping
Customer pays return shipping unless item is defective. Defective items: we cover return shipping
CBD/Hemp Products
Opened CBD products are final sale per Illinois hemp regulations. Unopened only.
To start a return for local catalog items:
Include your Order ID (format: SS-XXXXX) and reason for return
Applies to: All products sourced through our universal dropship network (auto parts, electronics, clothing, appliances, and all other non-catalog items)
How supplier returns work:
Your order confirmation email includes the supplier name and their return instructions. Contact the supplier directly using the information provided. ShopSmart acts as the payment processor — the supplier owns the return/exchange process for their products.
Check Your Order Email
Your confirmation email contains supplier contact info and their specific return policy
Standard Window
Most suppliers accept returns within 30 days — see supplier policy in your order email
ShopSmart Can Help
If you have trouble reaching a supplier, contact us and we will assist in escalating your return
Refund Method
Refunds from suppliers come through ShopSmart to your original payment method, typically within 7–14 days
This policy does not limit your rights under Illinois law. Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/) protects you against unfair practices.